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Knowledgebase : On-Demand > Getting Started
   

Like many other service providers, SocketLabs On-Demand services require a username and password to access your account.  The above response from our SMTP servers indicates that you have not attempted to authenticate or send any login credentials to our s...
We commonly receive inquiries from prospective customers and existing clients asking to provide more specific information about our tolerance for spam complaints. One reason this question comes up is because the SocketLabs Acceptable Use Policy [http://ww...
We often hear our customers ask "What is the Suppression List?" after finding out a message was not delivered due to suppression.  The suppression list is a tool for reputation management. Many major mailbox providers (Gmail, Hotmail, AOL, etc) calculat...
WHAT IS A WARM UP PERIOD? Our job here at SocketLabs is to give the messages you are sending the highest odds of reaching the recipient's inbox. In order to maximize the rate at which this happens we will initially throttle the rate we send your messages...
The Getting Started Guide has been updated and moved.   Please click here to go to the new Getting Started Guide... [https://www.socketlabs.com/getting-started]
RAMPING UP YOUR SERVICE FOR SUCCESS Part of getting your email into the inbox requires us to establish a good reputation for you with the ISPs. To do this, we need to initially throttle the rate at which we deliver your email. This is an automatic "ramp-...
One of the major benefits of the SocketLabs On-Demand service is providing a single central location to see the status of all your messages, including those that failed delivery.  We employ an array of technologies to collect and analyze failures that occ...
The below items highlight the different ways to improve throughput when sending outbound messages through the SocketLabs On-Demand service. Some of these are quite technical so if you are not sure how to implement them, simply skip to the Alternative to M...
INBOUND SMTP RESTRICTIONS In order to provide the highest level of service our inbound injection network has the restrictions listed below when injecting inbound messages for relay. -Maximum of 20 simultaneous connections per IP may be established to s...
In order to provide the highest possible level of performance, our servers have the below restrictions when injecting messages. - Your IP address must have a PTR (Reverse DNS) entry. (http://en.wikipedia.org/wiki/Reverse_DNS_lookup [http://en.wikipedia....
ACCOUNT AND SERVER ACCESS LEVELS FOR SOCKETLABS ON-DEMAND USERS There are four different user access levels that can be assigned to SocketLabs On-Demand users.  These various permissions levels enable organizations to tailor their account and server acc...
At the very beginning of your service you should be aware that your outbound email will be rate-limited to much lower levels than normal, specifically to the large ISPs such as Yahoo, Hotmail, AOL, etc. This is because it is the first time these ISPs are ...
INITIAL CONFIGURATION Before you are able to send emails through the Marketing section of the Control Panel, Engagement Tracking needs to be configured and Unsubscribe tracking enabled. You may create content for drip campaigns and mailings as well as up...
INITIAL CONFIGURATION Before you are able to send emails through the Marketing section of the Control Panel, Engagement Tracking needs to be configured and Unsubscribe tracking enabled. You may create content for mailings and drip campaigns as well as up...
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