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 Knowledgebase
Knowledgebase
451 4.7.1 - Your account has been temporarily suspended.

Each and every server on the SocketLabs Email On-Demand platform comes with a certain allotment of email messages, bandwidth, and API calls made available to the account over the course of a month.  Each server has a unique setting for both messages and bandwidth which determines if allotments can be exceeded.  This setting defaults to 200% for all new Email On-Demand servers.  Users can adjust this setting to only allow 100% and avoid any overage charges, or these settings can be set as high as 500% for situations with large variances in mail streams.  

Depending on the usage limitation settings of a server, reaching specified limits will result in SMTP access being disabled to prevent the servers from accepting any additional messages. Free Accounts are unable to exceed the account limits and are suspended as soon as they reach their account limit.

You can lift the suspension on your account now by taking action now in one of two ways.

  1. Upgrade Your Account:
    You can visit the Email On-Demand Control Panel at https://cp.socketlabs.com/ and upgrade your server's plan to the next tier of service, which may better suit your needs and may provide you additional benefits, depending upon your current level of service.
  2. Adjust the Overage Settings:
    To adjust the usage level which triggers a suspension of service you must log-in to the Email On-Demand Control Panel and adjust the setting on a per server basis.  Select the "View" button next to the server which you would like to manage from the account home page.  Then select Configuration -> Overage Settings > Manage Overage Settings from the top menu bar. You will be able to view and adjust overage options for each of your servers.

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