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How to Find Your Support PIN

For phone and chat customer support that is specific to your account, you will be asked for a support PIN.

Go to your Control Panel and locate your name in the upper right-hand corner of the screen. Clicking on your name will reveal a dropdown menu.

From the drop down menu, select “Security.” This should take you to your Security preferences configuration page.

Click the orange button “View Your Temporary PIN”

A pop-up will tell your your 4-digit PIN to give to the Support Team member.  This number is good for 12 hours.

For email support (, you will use your email that is associated with your account.

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