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Knowledgebase
User Access Levels for the SocketLabs On-Demand Control Panel

Account and Server Access Levels for SocketLabs On-Demand Users

There are four different user access levels that can be assigned to SocketLabs On-Demand users.  These various permissions levels enable organizations to tailor their account and server access for each specific individual.  There is currently no limit to the total number of users for any given SocketLabs account.  

  • Account Owners have access to all account and server settings. Every SocketLabs On-Demand account must have one owner and this entry can not be removed.
  • Administrators have access to all account and server settings. Accounts can have multiple administrators and they can be added and removed as needed.  
  • Users are individuals who have access to only the Reports feature of the specific server(s) to which they are assigned within an account. 
  • Marketing User is a User-level account with the Email Marketing Tools checkbox applied which allows individuals to use the Email Designer, List Management, Drip Campaigns and other Email Marketing features.
  • Billing Only have access for viewing invoices and updating the credit card on file for the account.
  • Notification Recipients are individuals whose email addresses are included in the Notifications page of an account. They will not have access to log into the Control Panel, but will receive a copy of email notifications associated with that account.

Permissions per access level are shown in the table below. 

  Owner Administrator User Billing Only Marketing User Notification Recipient
  (established at account creation)  (applies to all servers for account) (applies to specified servers only)  (applies to all servers for account) (applies to specified servers only)   
Log-in to Control Panel
Receive Server Notifications
Run Reports ✓ 
Create / Edit Marketing Email Content
Upload / Manage Recipient Mailing Lists
Schedule / Send Email Deployments
Create / Manage Drip Campaigns
Create / Edit Sign-up Forms
View / Change SMTP Credentials
Update Server Configuration
Configure APIs
View Message Queue
Pause or Purge Queue
View Suppression List
Add / Remove from Suppression List
Configure Engagement Tracking
Enable White Labeling Features
Add / Manage Permissions for Admins / Users
Upgrade or Downgrade Subscription
Manage Overage Settings
View Invoices & Update Billing Information
Receive Billing / Account Notifications ✓ 
Can Be Suspended or Deleted

 


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